How To Screw Up Customer Care

I got an eyeful earlier this week when I stumbled upon (literally!) Courtney Tuttle’s blog and read the Kathy Milette piece reprinted by Tuttle on January 5, 2008, about her experience with Kia. Needless to say, she is the unhappy owner of a Kia Sedona, a crappy minivan marketed by that Korean automaker.
The Kia Sedona [...]